Welcome to Saran Floral. These Terms of Service outline the guidelines and conditions under which you access, browse, and shop through our website and services. By using our site or placing an order, you agree to the terms below.

1. Overview

Saran Floral provides floral arrangements, gifts, and related services through our website.
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting.

2. Use of Our Website

You agree to use this website for lawful purposes only and not to engage in any activity that may:

• Disrupt the website’s functionality

• Compromise its security

• Cause harm to Saran Floral, our customers, or our services

You must not misuse the site or attempt to gain unauthorised access to any part of it.

3. Product Information & Availability

We strive to present all product descriptions and images accurately.
However, flower availability is seasonal, and natural variations may occur.
We reserve the right to make substitutions of equal or higher value while maintaining the overall look, style, and colour palette of the chosen design.

Prices, products, and designs may be updated without notice.

4. Orders & Payment

By placing an order, you confirm that:

• All information provided is accurate

• You are authorised to use the payment method provided

• You accept these Terms of Service

Full payment is required at checkout. Orders are only confirmed once payment has been successfully processed.

5. Delivery Terms

We offer delivery across selected Melbourne suburbs. Delivery fees and availability vary by location.

While we do our best to deliver within your selected timeframe, specific delivery times cannot be guaranteed.

If the recipient is unavailable, your order may:

• Be left in a safe location

• Be returned for redelivery (additional fees apply)

Deliveries may be affected by traffic, weather, or courier delays. Saran Floral is not responsible for delays outside our control.

6. Customer Responsibilities

You are responsible for providing accurate:

• Delivery address

• Contact details

• Recipient information

Saran Floral cannot be held liable for failed deliveries due to incorrect or incomplete information. Redelivery fees will apply.

7. Returns, Issues & Refunds

Fresh flowers are perishable and require proper care.
If you experience any concerns with your order, please contact us within 24 hours with clear photos.

Refunds or replacements may be considered in cases involving:

• Quality issues

• Incorrect product delivered

• Major faults

Refunds are not available for:

• Change of mind

• Incorrect addresses

• Flowers not cared for properly

• Minor variations in colour, shape or size

• Delivery delays outside our control

8. Cancellations

Cancellations must be made:

• 48 hours before delivery for a refund

• After floral materials have been purchased, arranged, or dispatched, orders are no longer eligible for cancellation or refund.

9. Events & Wedding Services

Bookings require a non-refundable deposit to secure your date.
Full payment must be made by the due date provided.
Any design changes must be finalised by the agreed cutoff.

Cancellations or reductions after the cutoff date are non-refundable due to flower and material commitments.

10. Intellectual Property

All content on the Saran Floral website—including images, text, designs, and branding—is owned by Saran Floral.
You may not copy, reproduce, or use any content without written permission.

11. Privacy Policy

We collect personal information only for the purpose of processing orders and improving your shopping experience.
Your information is kept confidential and is never sold or shared with third parties except for delivery or payment processing.

12. Limitation of Liability

Saran Floral is not liable for:

• Losses caused by incorrect customer information

• Issues caused by third-party couriers

• Natural variations in flowers

• Circumstances beyond our control

To the fullest extent permitted by law, our liability is limited to the cost of the purchased product.

13. Acceptance of Terms

By visiting our website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.